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CUSTOMER SUPPORT

1. What does your enquiry concern?

2. Now give more detail of your problem.

3. Tell us everything about your problem.

  • Is there no method of delivery available for the goods you ordered?
  • Are there any problems with contacting the payment gate?
  • Do you have any questions regarding packaging, transport and method of delivery?
  • Do you need any information about payment?
  • Describe your problem and we'll immediately help you with completing your order.
  • Your oder is dispatched after we have received your payment or immediately if it is cash on delivery order. Time for change or cancellation of order is therefore very limited. Please report any problem as soon as possible so we can help you.
  • You have paid but order status hasn't changed?
  • Do you need to send the invoice again?
  • Do you need more information about payments?
  • Did you find errors in your invoice (or in any other document)?
  • Send us the order or invoice number and also the data you need to find or correct. Some data cannot be corrected, but we'll try to sort it out.
  • If you have any doubts or problems with your order, send us as many details as possible. We'll sort everything out immediately.
  • Are you missing information about any product?
  • Do you want to ask about any particular product?
  • Do you want to learn more details and specifications?
  • Tell us what product you have in mind and we'll answer all your questions. Exactly and in detail.
  • We are very sorry for any inconsistency you have encountered. Please let us know immediately so that we can eliminate all mistakes and improve our e-shop. Thank you very much and we apologize for the mistake.
  • Do you want a manual or handbook for the product you have bought or you wish to buy in the future? Write to us and we'll send you everything we have for this product.
  • Do you have questions about a special offer that is on at the moment?
  • Do you have questions about upcoming special offers?
  • Do not hesitate and write to us Queries, tips and incosistencies We will attend to your needs.
  • If you have any comments regarding our products, please contact us. We'll be happy to give you advice and help with selecting the right product or to sort out any problem.
  • We are very sorry that you are not satisfied and received a faulty product by mistake. Please let us know and we'll deal with your complaint in accordance with the Complaint Code to your complete satisfaction.
  • If you received different goods than you ordered, contact us immediately so that we can sort it out. We are very sorry for the inconvenience.
  • We are very sorry that you didn't receive all the goods listed on your invoice. Napište nám prosím, o jaký produkt se konkrétně jedná, a my okamžitě sjednáme nápravu.
  • If you have any other problems shopping in our e-shop, please let us know immediately, so that we can sort it out and prevent such situations in the future. We are very sorry for the problems.
  • Is e-shop not working as you'd expect?
  • Are you unable to add your goods into cart?
  • Are you unable to complete your order?
  • We are very sorry that our e-shop is having technical problems just as you are trying to shop. Please write as much detail as possible so that we can sort it out immediately. Thank you.
  • If you are having any technical problems or you have encountered any problems with our e-shop, please let us know. We are very sorry, but we thank you that your notification will help us improve our e-shop.
  • Are you having any thoughts about our e-shop or goods? Improvement? Suggestion? Let us know! We are happy for any feedback from our customers.
  • We are sorry that you were not satisfied with our services. Please write to us what problems you encountered so that next time we can prevent them.
  • Do you want to cooperate with us? Write to us a bit more about your plans. We are open to cooperation and we'll be glad to hear your plans.
  • If you want to write to us something that doesn't fit any of our specifications, do so. We will attend to your needs.
We need the address so that we can send you a spare part, for example.

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Manufactures and provides technical Plastkon product s.r.o., Hlavní 147, 790 84 Mikulovice, Czech Republic , DIČ CZ 633 21 289
Operated and sold by BizBox Customer Services, s.r.o., Roubalova 383/13, Stránice, 602 00 Brno, Czech Republic, VAT ID CZ 293 76 823
Copyright 2014-2024 Plastkon product s.r.o. and BizBox Customer Services, s.r.o.

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